Right of withdrawal
right of withdrawal
Customers who are also consumers have a statutory right of withdrawal. Consumers are natural persons who enter into a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity.
- Start of the cancellation policy -
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the goods.
If the order consists of several packages that are delivered on different days, the cancellation period for each package begins separately from the day of delivery. This means that an individual return period of fourteen days applies to each package received.
To exercise your right of withdrawal, you must inform us (Donauschwabenstraße 6, 71332 Waiblingen, email: info@lovemalina.de) of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or email). You can use the attached model withdrawal form for this purpose, but this is not mandatory. To meet the deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.
Exclusion of credits for late returns
Returns made outside the 14-day return period stated in these Terms and Conditions cannot be considered. No refund or credit will be issued for such late received items. Please note that we can only accept returns made within the statutory return period of 14 days.
You will bear the direct cost of returning the goods. You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
- End of the cancellation policy -
The right of withdrawal does not apply to contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if the seal has been removed after delivery.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To
Vanja Babic
Donauschwabenstraße 6
71332 Waiblingen
E-Mail: info@lovemalina.de
I/we ( ) hereby revoke the contract concluded by me/us ( ) for the purchase of the following goods ( )/the provision of the following service ( )
Ordered on ( )/received on ( )
Name of the consumer(s)
address of the consumer(s)
Signature of the consumer(s) (only if notification is on paper)
Date
(*) Delete as appropriate.